Helpdesk at WIAOC 2009

This page has a tinyurl: http://tinyurl.com/wiaoc09help

There are (at least) three chat spaces that people can go to for live help during WiAOC09.  We have discussed the possibility of channeling traffic through just ONE chat room (brilliant idea, yeah?) HOWEVER on the Internet it's in reality impossible to herd cats so another strategy is to cover the spaces where cats are likely to be by increasing the likelihood that at any moment over the 72 hour event there will be someone in all three places, or in worst case, in at least one.

This page started out as a space to sign up to be in our original Helpdesk area: Tapped In 

If you are willing to be in that space at a particular time, please put your name here. 

However, be aware that there will be other chat areas open as well:

• http://webheadsinaction.org/chat
• and a chat box at http://webheadsinaction.ning.com
• There is also a Skype chat that has been running as a back channel

  If you wish to be added let us know

What do you have to do if you sign up here? You would be expected to know what was happening at WIAOC at the time you signed up, and what was coming up in the next couple of hours.  You should be able to tell people how to access those "right now" and upcoming events.  You would not be expected to troubleshoot or problem-solve, but you might have some idea who to contact for more help.  No technical expertise is assumed.  You are simply a friendly helpdesk person who knows more than people who drop by Tapped In knowing very little about WIAOC and need assistance getting oriented.

You don't need to be a techno-geek to do this.  You just need some familiarity with WiAOC.  If asked you can send people to where current events are taking place.  If anyone has a technological problem that you can't help them resolve yourself you can send them to an online resource or try to locate someone else to help.  You are simply the person they can find online to ask questions; you can offer advice but you don't have to know all the answers.

You can multitask as a helpdesk moderator with TappedIn in one window, while attending a session in another, so you can put yourself down at times you will be present attending other sessions.

There are some troubleshooting guides at the bottom of http://wiaoc-planning.pbworks.com/Mentoring

Moderator instructions are at the bottom of this page.

* If in doubt about your local time in relation to this schedule, please click on the links under GMT.  This will take you to the World Clock which will give you that time in your city or one near you.

Friday May 22, 2009

Saturday May 23, 2009

Sunday May 24, 2009

Last two items technically Monday May 25, 2009 (gmt)

Moderators at these sessions will need to ensure that they are recorded.  The procedure is:

1. Enter the room as moderator (only the official moderator should do this)
2. Assign at least one other person moderator priviledges in case of accidental disconnection.
3. Before the session begins, delete any previous recordings
4. Announce that the session will be recorded
5. At an appropriate point START the recording
6. For the recording, Introduce yourself and the presenter(s), state the name of the event WiAOC 2009 and the name of the session, and give the date
7. Ensure that the session ends ten minutes before the hour to give participants time to get to the next one
8. For the recording, repeat your name and that of the presenter(s), state the name of the event WiAOC 2009 and the name of the session, and give the date
9. STOP the recording
10. Ensure that all exit the room.  Remove any who do not respond to requests to leave.
11. Be the last to exit the room (this will cause the recording to be posted at Elluminate servers)