| 
  • If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • Dokkio Sidebar (from the makers of PBworks) is a Chrome extension that eliminates the need for endless browser tabs. You can search all your online stuff without any extra effort. And Sidebar was #1 on Product Hunt! Check out what people are saying by clicking here.

View
 

Helpdesk

Page history last edited by mmvcentro 13 years, 4 months ago

 

 Helpdesk at WIAOC 2009

 

This page has a tinyurl: http://tinyurl.com/wiaoc09help

 

There are (at least) three chat spaces that people can go to for live help during WiAOC09.  We have discussed the possibility of channeling traffic through just ONE chat room (brilliant idea, yeah?) HOWEVER on the Internet it's in reality impossible to herd cats so another strategy is to cover the spaces where cats are likely to be by increasing the likelihood that at any moment over the 72 hour event there will be someone in all three places, or in worst case, in at least one.

 

This page started out as a space to sign up to be in our original Helpdesk area: Tapped In 

If you are willing to be in that space at a particular time, please put your name here. 

 

However, be aware that there will be other chat areas open as well:

 

What do you have to do if you sign up here? You would be expected to know what was happening at WIAOC at the time you signed up, and what was coming up in the next couple of hours.  You should be able to tell people how to access those "right now" and upcoming events.  You would not be expected to troubleshoot or problem-solve, but you might have some idea who to contact for more help.  No technical expertise is assumed.  You are simply a friendly helpdesk person who knows more than people who drop by Tapped In knowing very little about WIAOC and need assistance getting oriented.

 

You don't need to be a techno-geek to do this.  You just need some familiarity with WiAOC.  If asked you can send people to where current events are taking place.  If anyone has a technological problem that you can't help them resolve yourself you can send them to an online resource or try to locate someone else to help.  You are simply the person they can find online to ask questions; you can offer advice but you don't have to know all the answers.

 

You can multitask as a helpdesk moderator with TappedIn in one window, while attending a session in another, so you can put yourself down at times you will be present attending other sessions.

 

There are some troubleshooting guides at the bottom of http://wiaoc-planning.pbworks.com/Mentoring

Moderator instructions are at the bottom of this page.

 

* If in doubt about your local time in relation to this schedule, please click on the links under GMT.  This will take you to the World Clock which will give you that time in your city or one near you.

 

 

 

Friday May 22, 2009

 

Time in GMT Time in Hong Kong Time in New Zealand (Aukland) Time in USA / Winnipeg Helpdesk Volunteeer at TI
00:01 08:01 12:01  19:01  
01:00 09:01 13:01 20:01  
02:00 10:01 14:01 21:01 Mary Di Mónaco
03:00 11:01 15:01 22:01  
04:00 12:01 16:01 23:01  
05:00 13:01 17:01 00:01  
06:00 14:01 18:01 01:01 Vance
07:00 15:01 19:01 02:01 Saša Sirk
08:00 16:01 20:01 03:01 Vance
09:00 17:01 21:01 04:01  
10:00 18:01 22:01 05:01  

11:00

19:01 23:01 06:01 Saša Sirk
12:00 20:01 00:01 07:01

 Nina Liakos

13:00 21:01 01:01 08:01  
14:00 22:01 02:01 09:01  
15:00 23:01 03:01 10:01 Mbarek Akaddar 

16:00

00:01 04:01 11:01 Mbarek Akaddar 

17:00

01:01 05:01 12:01 Maru del Campo

18:00

02:01 06:01 13:01  

19:00

03:01 07:01 14:01  

20:00

04:01 08:01 15:01  

21:00

05:01 09:01 16:01 Susan

22:00

06:01 10:01 17:01  

23:00

07:01 11:01 18:01 Berta

  

 

Saturday May 23, 2009

 

Time in GMT Time in Hong Kong Time in New Zealand (Aukland) Time in USA / Winnipeg Helpdesk Volunteeer at TI
00:01 08:01 12:01  19:01  
01:00 09:01 13:01 20:01  
02:00 10:01 14:01 21:01 Mary Di Mónaco
03:00 11:01 15:01 22:01  
04:00 12:01 16:01 23:01  
05:00 13:01 17:01 00:01  
06:00 14:01 18:01 01:01 Vance
07:00 15:01 19:01 02:01 Vance
08:00 16:01 20:01 03:01 Vance
09:00 17:01 21:01 04:01 Vance
10:00 18:01 22:01 05:01 Vance
11:00 19:01 23:01 06:01 Teresa 
12:00 20:01 00:01 07:01

Nina Liakos

13:00 21:01 01:01 08:01 Claire
14:00 22:01 02:01 09:01 Claire

15:00

23:01 03:01 10:01 Laine

16:00

00:01 04:01 11:01 Laine

17:00

01:01 05:01 12:01 Maru del Campo

18:00

02:01 06:01 13:01 Rita 
19:00 03:01 07:01 14:01 Rita 
20:00 04:01 08:01 15:01 Teresa 
21:00 05:01 09:01 16:01 Susan
22:00 06:01 10:01 17:01 Mbarek Akaddar 
23:00 07:01 11:01 18:01 Mbarek Akaddar 

 

 

Sunday May 24, 2009

 

Time in GMT Time in Hong Kong Time in New Zealand (Aukland) Time in USA / Winnipeg Helpdesk Volunteeer at TI
00:01 08:01 12:01  19:01  
01:00 09:01 13:01 20:01  
02:00 10:01 14:01 21:01 Mary Di Mónaco
03:00 11:01 15:01 22:01  
04:00 12:01 16:01 23:01  
05:00 13:01 17:01 00:01  
06:00 14:01 18:01 01:01  
07:00 15:01 19:01 02:01  
08:00 16:01 20:01 03:01  
09:00 17:01 21:01 04:01 Mbarek Akaddar
10:00 18:01 22:01 05:01 Mbarek Akaddar 
11:00 19:01 23:01 06:01 Teresa 
12:00 20:01 00:01 07:01

Nina Liakos
Webheads normal

Weekly Meeting time

13:00 21:01 01:01 08:01 Vance
Webheads normal

Weekly Meeting time

14:00 22:01 02:01 09:01

Teresa 

15:00 23:01 03:01 10:01  
16:00 00:01 04:01 11:01 Berta
17:00 01:01 05:01 12:01 Maru del Campo
18:00 02:01 06:01 13:01 Laine
19:00 03:01 07:01 14:01 Laine
20:00 04:01 08:01 15:01 Berta
21:00 05:01 09:01 16:01 Susan
22:00 06:01 10:01 17:01  

23:00

07:01 11:01 18:01  

00:00

07:01 11:01 18:01  

01:00

07:01 11:01 18:01  

 

Last two items technically Monday May 25, 2009 (gmt)

 

Moderators at these sessions will need to ensure that they are recorded.  The procedure is:

 

  1. Enter the room as moderator (only the official moderator should do this)
  2. Assign at least one other person moderator priviledges in case of accidental disconnection.
  3. Before the session begins, delete any previous recordings
  4. Announce that the session will be recorded
  5. At an appropriate point START the recording
  6. For the recording, Introduce yourself and the presenter(s), state the name of the event WiAOC 2009 and the name of the session, and give the date
  7. Ensure that the session ends ten minutes before the hour to give participants time to get to the next one
  8. For the recording, repeat your name and that of the presenter(s), state the name of the event WiAOC 2009 and the name of the session, and give the date
  9. STOP the recording
  10. Ensure that all exit the room.  Remove any who do not respond to requests to leave.
  11. Be the last to exit the room (this will cause the recording to be posted at Elluminate servers)

 

 

 

Comments (8)

Nina Liakos said

at 12:31 pm on May 10, 2009

It would be helpful for someone to create a simple guide for use at the helpdesk with instructions of how to access Elluminate, WiZiQ, SL and any other commonly used venues. Also I am having difficulty seeing the schedules on the wiki. Even with full widescreen I cannot see the title and abstract of the sessions! Maybe just a bit of the title cell. What is going on??

Teresa Almeida d'Eca said

at 1:12 pm on May 14, 2009

Nina,
When you can't see everything, but have access to the wiki, click on Edit and you'll be able to scroll horizontally. It's the only way I've found around this problem.

Nina Liakos said

at 1:16 pm on May 15, 2009

Yep, that's what I've been doing, but I was concerned about those who are not wiki members (newbies, nonwebheads...) for whom the abstract would be very important information they would need in deciding whether/what to attend. I see Vance has provided links to another version on his own page, not perfect but at least viewable. I wonder about pbworks though--tables are a frequent item and if parts of them cannot be seen it's a big problem!

Vance Stevens said

at 9:32 am on May 17, 2009

Nina, would you like to contact PB Wiki again? I've been meaning to do that. Also, regarding help files, there are committee members who volunteered, see the steering committee link in the sidebar. Maybe they need help as well :-)

Berta said

at 6:18 pm on May 20, 2009

I guess we should also sign up and complete additional information at http://wiaoc09.pbworks.com/helpdesk
Right?

Vance Stevens said

at 3:39 pm on May 21, 2009

I finally understood that last question. I've altered the information at that page to point here. There were duplicate pages on our two wiki sites. This is the definitive one (because it's where people have been coming)

Susan Burg said

at 6:21 pm on May 22, 2009

Sorry I didn't make it tonight in TI...and hope things went smoothly...!

Vance Stevens said

at 3:32 am on May 23, 2009

No problem Susan, The Tapped In helpdesk hasn't been very active. I have often been there alone, and I have been logged in there on occasion but stopped monitoring it, and found that someone has come in and asked a question and left, and then seen that person later in the sessions, so I guess overall we've set things up to compensate for expected lapses.

You don't have permission to comment on this page.